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Automating the Risk Self-Assessment Process Using a Website Interface

By its nature, the methodology involves obtaining self-assessments from all administrative and academic department heads. In addition, senior management and other key stakeholders that included amongst others, deans of multidepartment faculties, members of finance and planning and budget and academic staff are periodically surveyed by Internal Audit to provide individual assessments and ranking of identified … Continue reading "Automating the Risk Self-Assessment Process Using a Website Interface"

April 16, 2006


Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results

The Quality Assurance Program heralded a new attitude toward stakeholder involvement. The initial steps in the program were a baselining initiative and benchmarking with other post-secondary institutions. These first steps allowed us to evaluate the quality, cost and customer/staff satisfaction of cleaning services. Because we had been providing cleaning services for years, our Division assumed … Continue reading "Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results"

April 16, 2006


Reengineering in the Office of the Registrar – The Student Activity Tracking System

While the technical development and implementation were accomplished by IT personnel, the overall planning of the system as a viable solution to improve our services was a collaborative effort. Representatives from each of the major units within the Office of the Registrar were heavily involved1 in the development of each module to ensure that each … Continue reading "Reengineering in the Office of the Registrar – The Student Activity Tracking System"

April 16, 2006




University Manager Fall 2005

October 16, 2005



Staff Fitness Program

The McGill Staff Fitness Program is truly a McGill community team initiative that involves academic staff, administrative and support staff, the central administration, and students. The vision and concept for the McGill Staff Fitness Program were developed by three individuals: Kate Williams, former Director, University Relations, Jill Barker, Assistant Manager, Recreation and Fitness, Department of … Continue reading "Staff Fitness Program"

April 16, 2005


Bookstore Book Loan Program

The bookstore worked with the Students Union in developing this program and the setting of the selection criteria. The bookstore manager approached the Students Union with the idea, met with the president and the vp academic of the SU to develop a plan. Scheduling conflicts delayed the application process, which reduced the number of applicants … Continue reading "Bookstore Book Loan Program"

April 16, 2005


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