Service Reviews: Transforming University Services
Faced with the challenges of improving performance and shrinking budgets the University of Alberta’s IST Business Transformation unit developed and implemented a new approach to reviewing services. The Service Reviews/Redesigns Playbook progresses through 4 stages: Understand, Observe, Ideate, and Recommend. As a service, or business process, progresses through these stages, the service and process … Continue reading "Service Reviews: Transforming University Services"
June 29, 2020
The Analysis, Planning and Budget (APB) Trend Forecast
McGill’s unrestricted revenues and expenses total over $1.8 billion per year (combined), which means that unrestricted revenue or expense activity averages about $5M per day. The Analysis, Planning and Budget (APB) Trend Forecast was introduced in 2018/2019 to provide every Faculty, service, and administrative unit with a customized annual forecast for their area using their … Continue reading "The Analysis, Planning and Budget (APB) Trend Forecast"
June 29, 2020
CAUBO 2019: Main Conference Presentations
Tags: 2019, Academic Administration, Audit Process, Best Practices, Budgets, Collaboration, Continuous Improvement, Deferred Maintenance, Emergency Management, Environmental Health and Safety, eProcurement, Human Resources, Information Technology, Pension and Benefits, Performance Management, Presentations, Resource Allocation, Risk Management, Strategic Planning, Taxes, Workforce Planning
July 9, 2019
Activity-Based Budgeting and Responsibility Centre Management (RCM): An Unconventional Approach (Recorded Session)
Tags: 2019, Budgets, Financial Management, Financial Reporting, Integrated Planning, Presentations
July 9, 2019
A Mechanism to Improve the Budgeting of Faculty Support Services: Ask the Deans (Recorded Session)
Tags: 2019, Budgets, Financial Management, Financial Reporting, Presentations, Shared Services
July 9, 2019
Activity-Based Budgeting and Responsibility Centre Management (RCM): An Unconventional Approach (PDF Presentation)
Tags: 2019, Budgets, Financial Management, Financial Reporting, Integrated Planning, Presentations
July 8, 2019
A Mechanism to Improve the Budgeting of Faculty Support Services: Ask the Deans (PDF Presentation)
Tags: 2019, Budgets, Financial Management, Financial Reporting, Presentations, Shared Services
July 8, 2019
Multi-Service Approach to Manage Complex Funding Projects – The Strategic Project Management Group
To manage complex research infrastructure projects effectively, institutions must have adequate structures and functions in place as well as sufficient and appropriate resources. The institution is also encouraged by funding agencies to adopt a risk-based approach for the management of its portfolio of projects. Before 2010, the University of Ottawa (uOttawa) managed its Canada Foundation … Continue reading "Multi-Service Approach to Manage Complex Funding Projects – The Strategic Project Management Group"
June 10, 2019
A chatbot to help students answer common IT questions any time, anywhere
Eve is an artificial intelligence engine designed to answer IT-related questions over live chat. With Eve on the team, IST’s live chat is available 24/7 instead of just during defined hours, so students and staff can get IT help around the clock. Eve offers IST clients a shorter wait time and a quicker response … Continue reading "A chatbot to help students answer common IT questions any time, anywhere"
June 10, 2019
University Manager 2019 Winter
Tags: Best Practices, Budgets, Institutional Planning, Leadership, Modèles organisationnels, Organizational Models, Planification institutionnelle, Planification stratégique, Pratiques exemplaires, Strategic Planning, University Manager
January 14, 2019
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- Campus Security and Safety
- Carbon Footprint
- Carbon Measurement
- Change Management
- Civil Discourse
- Climate Change
- CLOUD Computing
- Collaboration
- Communication
- Compensation
- Compliance
- Compliance and Monitoring
- Conference
- Continuous Improvement
- Contract Negotiations
- Controls
- Coronavirus
- Credit Ratings
- Culture
- Customs
- Cybersecurity
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- Economic Forecasting
- EDI (Equity - Diversity - Inclusion)
- Efficiency in Admin Functions
- Emergency Management
- Emotional Intelligence (EQ)
- Employee Benefits
- Employee Recognition
- Engagement
- Energy Efficiency
- Enterprise Risk Management
- Environmental Health and Safety
- eProcurement
- Ethics
- Expense Processing
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