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University Manager 2012 Summer

State of Mind – Addressing Mental Health Issues on University Campuses | Student Housing Workshop: A Thought Provoking Discussion | Effective Implementation of IT Governance – From Top to Bottom

Tags: Ancillary Services, Governance, Human Resources, Information Technology, Student Housing, Student Services, University Manager, Wellness and Mental Health

September 17, 2012

Transforming Human Resources: A Holistic Approach to Service

Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"

April 16, 2010

SEAT – Student Examination Attendance Tracking

The technical development and implementation of both systems was accomplished by IT personnel, but all staff in the Exams Office played a major role in designing the program by presenting ideas, giving feedback and helping create the process which would enhance student services. Training in the use of the tablets was given as part of … Continue reading "SEAT – Student Examination Attendance Tracking"

April 16, 2009

Campus Emergency Management in an Information Age

The direction the University of Windsor has taken in the development of our overall emergency preparedness program has totally transformed our ability to effectively prepare, plan, respond and recover from any emergency. There has been a full cultural shift from the days of the binder on the shelf to a professional model of preparedness that … Continue reading "Campus Emergency Management in an Information Age"

April 16, 2009

Newton, the on-line Tutor Mark Recording system.

The transformative value is that the users see more possibilities for improving the system and allowing them to work more productively. Users are coming up with more ideas to move information more easily and improve the internal manual processes.   Athabasca University has a unique and complex nature. This is required to provide the learning … Continue reading "Newton, the on-line Tutor Mark Recording system."

April 16, 2009

Project IMAGinE: Enhancing Education and Research through Improved Information Management and Document Services

The UofC had a decentralized model in place for printing, graphic design and fax/copying. Project IMAGinE needed to be innovative with regard to existing labour, centralized services, ownership of technology, and student services. IMAGinE delivered on transforming our campus in the following ways: – Labour: using a blended model of Xerox employees. UofC employees that … Continue reading "Project IMAGinE: Enhancing Education and Research through Improved Information Management and Document Services"

April 16, 2009

Desktop Management Program

The Desktop Management Program resulted in a series of improvements to the quality of services for students and staff, improved productivity, and significant decreases in expenses. With the publicizing of the completed project, several large units at the University have begun implementation of a similar program, recognizing its advantages for both staff and the students … Continue reading "Desktop Management Program"

April 16, 2009

Quality Assurance Applied To Grounds Maintenance

Once we had developed the framework for inspection, we undertook a series of staff consultations. At these meetings, staff provided important input into the tasks that should be inspected and the weighting factors to be used. This collaborative process was essential to the development of an effective inspection program. Staff input changed the proposed program … Continue reading "Quality Assurance Applied To Grounds Maintenance"

April 16, 2008

Central Receiving and Mail Services Track and Trace System

The WITS Track & Trace system was first initiated through collaborative meetings with Shipping & Receiving, Mail Services and Information Technology Services (ITS) staff to develop a better receiving process to record incoming shipments and log their final delivery location in order to reduce the frequency of misdirected/missing shipments. Once the staff realized how efficient … Continue reading "Central Receiving and Mail Services Track and Trace System"

April 16, 2008

Implementing FAST WebReq at UNBC

Millennium would periodically come to campus and meet with the clients to ensure their needs were met and the WebReq features could be customized for the campus. The stakeholder input resulted in a web-based application the users/department took ownership of and was designed to fit university requirements. A pilot group was then created to review … Continue reading "Implementing FAST WebReq at UNBC"

April 16, 2008