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University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017


Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017


Facilities & Services (F&S) Invoice Workflow Project

he Facilities and Services Invoice Workflow initiative is transformative in many respects. The workflow software automates the department’s invoice payment process (25,000 invoices per year) and significantly increases productivity for over one hundred staff members located across the university. The system actively manages the invoice approval and processing cycle and reduces risk to the department … Continue reading "Facilities & Services (F&S) Invoice Workflow Project"

June 14, 2016


Emergency Management and Business Continuity as an Institution Priority

This project was undertaken as a result of a January 2013 review of the emergency response plans (ERP) and business continuity plans (BCP) on file which revealed that Jess than 25% of required departments had Emergency Response Plans and less that 5% had Business Continuity Plans. In addition an audit by the Internal Audit department … Continue reading "Emergency Management and Business Continuity as an Institution Priority"

June 14, 2016


Certificate of Recognition (COR) – Implementing and Auditing your Health and Safety Management System

In 2006 the University of Calgary opted to participate in the Alberta Partnerships in Injury Reduction (PIR) program recognizing employers who have developed and implemented an Occupational Health and Safety Management System (OHSMS) that meets established standards of excellence and awards them with a Certificate of Recognition.   The University’s OHSMS was baseline audited by an … Continue reading "Certificate of Recognition (COR) – Implementing and Auditing your Health and Safety Management System"

June 14, 2016


My Research Application & My Research Animal Protocols, RAISE (Research Administration Improvement & Systems Enhancement)

The University of Toronto strives to consistently rank among the top ten public universities in the world. The University, along with its affiliated teaching hospitals, receives in excess of $1 billion in research funding annually from external sponsors. Of this, the University directly administers approximately $400M for 3,900 U of T researchers arising from 3,500 … Continue reading "My Research Application & My Research Animal Protocols, RAISE (Research Administration Improvement & Systems Enhancement)"

June 13, 2016



University Manager 2011 Winter

Canadian Universities are Victims of Fraud, Are Academic and Administrative Cultures Irreconcilable? | Thought on Bridging our Cultural Divides, | Highlights of the CAUBO Report: Financial Information of Universities & Colleges (2008-2009)

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January 17, 2011


Implementing a Quality Management System in a Post-Secondary Institution

Since accomplishing ISO registration, the evolution of the institution is apparent. The most evident of changes is in the clarity of roles and responsibilities amongst staff; an enhanced reputation of DELT amongst other Canadian distance delivery providers; and, DELT’s recognized quality standard of service as acknowledged by several national awards in course development, technology adoption … Continue reading "Implementing a Quality Management System in a Post-Secondary Institution"

April 16, 2009


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