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Service Reviews: Transforming University Services

Faced with the challenges of improving performance and shrinking budgets the University of Alberta’s IST Business Transformation unit developed and implemented a new approach to reviewing services.    The Service Reviews/Redesigns Playbook progresses through 4 stages: Understand, Observe, Ideate, and Recommend. As a service, or business process, progresses through these stages, the service and process … Continue reading "Service Reviews: Transforming University Services"

June 29, 2020


“The Organizational Resilience Advantage at Royal Roads University” – Creation of the Royal Roads University “Resilience Team”, realigning university operations with enterprise initiatives and optimizing the value of integrating sustainability and enterprise risk management

At Royal Roads University, we are leaders and partners creating an enduring prosperity.  Our teaching and research transforms careers and lives by solving problems and creating opportunities in the world. Positioning for success and ensuring that the organization is fully aligned to achieve its mission, meeting growth and diversification goals, in April 2018 Royal Roads … Continue reading "“The Organizational Resilience Advantage at Royal Roads University” – Creation of the Royal Roads University “Resilience Team”, realigning university operations with enterprise initiatives and optimizing the value of integrating sustainability and enterprise risk management"

June 10, 2019


Campus Strategic Sustainability Plan

In 2008, environmental sustainability was identified as one of Thompson Rivers University’s (TRU) seven founding values in 2008. To this end, in 2009, the TRU created the Sustainability Office, to ensure that sustainability would be considered in all university planning initiatives.  While significant sustainability work was accomplished between 2009 and 2013, TRU had not yet … Continue reading "Campus Strategic Sustainability Plan"

June 10, 2019






Social Purpose Finance and Administration: Next Gen Finance and Admin Practices (Part 1 of 2) (PDF Presentation – Handout)

Social Purpose Finance and Administration: Next Gen Finance and Admin Practices (Part 1 of 2) (PDF Presentation - Handout)

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June 29, 2018



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