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Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”

AskRegistrar is a by-product of the COVID-19 pandemic. It was conceptualized, developed, tested, and launched for students within a 5 month period (April – August 2020) to modernize our services, improve our students’ experience, and create a more efficient workflow for our staff. Leveraging the ServiceNow platform, AskRegistrar services over 15,600 undergraduate students, approximately 300 … Continue reading "Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”"

June 15, 2021


Webinar – Reporting Quality Performance Measures – Learn about Best Practices for Preparing non-GAAP and Operational Measures (PDF Presentation)

Webinar - Reporting Quality Performance Measures – Learn about Best Practices for Preparing non-GAAP and Operational Measures (PDF Presentation)

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August 5, 2020


Campus Map Visulization for Displaying Occupancy Related Data

The University of Saskatchewan (USask) developed a Transparent Activity-Based Budget System (TABBS) in 2012. This model has a new approach for allocating provincial operating funding, tuition and indirect costs. Indirect costs are defined as the operating costs of the administrative/support units and also central funds. One component of indirect costs is the cost of space, … Continue reading "Campus Map Visulization for Displaying Occupancy Related Data"

June 29, 2020


Performance Development Project

In 2020 Trinity Western University (TWU) will complete a multi-year project that redesigned and re-envisioned our staff performance development framework and system.   TWU is post-secondary intuition that is uniquely positioned as a liberal arts university in a competitive job market and needs to attract and retain top employee talent so we can achieve strategic … Continue reading "Performance Development Project"

June 29, 2020


Service Reviews: Transforming University Services

Faced with the challenges of improving performance and shrinking budgets the University of Alberta’s IST Business Transformation unit developed and implemented a new approach to reviewing services.    The Service Reviews/Redesigns Playbook progresses through 4 stages: Understand, Observe, Ideate, and Recommend. As a service, or business process, progresses through these stages, the service and process … Continue reading "Service Reviews: Transforming University Services"

June 29, 2020


Building the Smart Campus: CCTV Expansion Program

Beginning in 2014, the University of Calgary Campus Security initiated a project to modernize its Security Operations Centre (SOC) with the goal of increasing campus safety and efficiency.  The initial scope of the project included the replacement of the existing analog cameras and the development of a video management system. This project was a significant … Continue reading "Building the Smart Campus: CCTV Expansion Program"

June 29, 2020






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