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University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017


University Manager 2017 Winter

Currents “both deep and strong:” Change, decision making, and accountability in the contemporary university; Managing change

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January 18, 2017


Own Your Zone Learning Program – Unlocking Our Cognitive Traps

The Own Your Zone (OYZ) program is a distinct approach to employee training within higher education. OYZ was conceptualized to strengthen the implementation of the Facilities Management Division (FMD) Zone Delivery Model, intended to provide better service to the University of Saskatchewan community. OYZ targets the varied needs of a diverse workforce of 175 custodians … Continue reading "Own Your Zone Learning Program – Unlocking Our Cognitive Traps"

January 13, 2017


Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017



The Macdonald Campus Energy Project: Building Infrastructure for the Future

This project is about the holistic rethinking of energy production, distribution, and consumption on the Macdonald Campus of McGill University. Macdonald Campus is home to McGill’s Faculty of Agriculture and Environmental Science.  The campus was built in the early 1900s.  The steam production and distribution system was as old as the campus and had become … Continue reading "The Macdonald Campus Energy Project: Building Infrastructure for the Future"

January 9, 2017


Vision 2020: A Collaborative and Innovative Sustainability Strategy for McGill University

McGill University’s Sustainability Strategy, Vision 2020, was the product of a deeply collaborative community engagement process initiated by McGill’s Office of Sustainability in February 2012. Between 2012 and 2014, over 1,500 people, representing a broad, diverse cross-section of the McGill community, were engaged in the creation of the Strategy at over 35 events, including world-café … Continue reading "Vision 2020: A Collaborative and Innovative Sustainability Strategy for McGill University"

January 9, 2017


Asbestos Tracker

Most of the buildings constructed on the St. George Campus prior to the 1980s contain asbestos in products such as fireproofing, pipe insulation and reinforcement in floor tiles and drywall compound. Government regulations require buildings to be inspected, asbestos-containing materials identified and reports to be provided to building occupants and operators which can be kept … Continue reading "Asbestos Tracker"

June 14, 2016


Facilities & Services (F&S) Invoice Workflow Project

he Facilities and Services Invoice Workflow initiative is transformative in many respects. The workflow software automates the department’s invoice payment process (25,000 invoices per year) and significantly increases productivity for over one hundred staff members located across the university. The system actively manages the invoice approval and processing cycle and reduces risk to the department … Continue reading "Facilities & Services (F&S) Invoice Workflow Project"

June 14, 2016


Emergency Management and Business Continuity as an Institution Priority

This project was undertaken as a result of a January 2013 review of the emergency response plans (ERP) and business continuity plans (BCP) on file which revealed that Jess than 25% of required departments had Emergency Response Plans and less that 5% had Business Continuity Plans. In addition an audit by the Internal Audit department … Continue reading "Emergency Management and Business Continuity as an Institution Priority"

June 14, 2016


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