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Advancing Excellence in Canadian Higher Education through the Continuous Improvement and Change Management (CANCICM) Conference

A joint effort between Wilfrid Laurier University, University of Waterloo, the Canadian University Council of CIOs, and LeanHE Canada, The CANCICM 2024 Conference under the theme of “Empowering Change in Higher Education:  Integrating Innovation, Adaptability, and Continuous Improvement in Higher Education” showcased exceptional contributions to quality and productivity in higher education, highlighted by its keynote … Continue reading "Advancing Excellence in Canadian Higher Education through the Continuous Improvement and Change Management (CANCICM) Conference"

June 17, 2025

Office of Quality Initiatives

The Office of Quality Initiatives (OQI) was established at Carleton University in 2005, in response to financial challenges, recognizing the value of embedding quality and continuous improvement within the university. We learned early on that our resourcing was comparatively and consistently lean. Since its inception, OQI has been driving organizational excellence efforts by improving our … Continue reading "Office of Quality Initiatives"

June 17, 2025

Continuous Improvement Centre of Excellence

In a large and complex organization like UBC, changes — whether planned or unplanned — are constantly happening. The Center of Excellence (CoE) of the Vice-President Finance & Operations (VPFO) Project Management Office (PMO) was created in 2021 to help us navigate these changes. By committing to operational excellence and continuous improvement we can work … Continue reading "Continuous Improvement Centre of Excellence"

June 10, 2024

CAUBO 2023: Main Conference Presentations

Click below to download available CAUBO 2023 Main Conference presentations. Looking for the functional seminars? Visit the presentations page for CAUBO 2023’s functional seminars. PLENARY SESSIONS Tuesday, May 9, 2023 Wednesday, May 10, 2023

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September 26, 2023

Planning for progress: Ancillary services’ multi-year strategic plans contribute to bottom-line success. Excellence in Administrative Efficiency – McMaster University

Over the last several years, the ancillary services group at McMaster University has generated a financial about-face, moving out of deficits and paying off debts while covering all of their own costs, including market-rate rent of approximately $5.5 million yearly, plus utilities and capital costs, as well as making additional annual financial contributions of $3.5 … Continue reading "Planning for progress: Ancillary services’ multi-year strategic plans contribute to bottom-line success. Excellence in Administrative Efficiency – McMaster University"

June 29, 2020

Service Reviews: Transforming University Services

Faced with the challenges of improving performance and shrinking budgets the University of Alberta’s IST Business Transformation unit developed and implemented a new approach to reviewing services.    The Service Reviews/Redesigns Playbook progresses through 4 stages: Understand, Observe, Ideate, and Recommend. As a service, or business process, progresses through these stages, the service and process … Continue reading "Service Reviews: Transforming University Services"

June 29, 2020

Canada’s Universities: Cost Pressures, Business Models and Financial Sustainability – an Update (PDF Presentation)

Canada’s Universities: Cost Pressures, Business Models and Financial Sustainability - an Update (PDF Presentation)

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June 29, 2018

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