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Boosting Student Registration Rates at Université du Québec à Chicoutimi (UQAC)

Using the Lean 6 Sigma continuous improvement approach to boost new UQAC student registration rates. Defining the issue: Due to delays in issuing official admission decisions (acceptance/rejection letters) and in taking follow-up action aimed at converting acceptances into registrations, UQAC was losing students to other universities. Not all accepted applicants go on to register. This … Continue reading "Boosting Student Registration Rates at Université du Québec à Chicoutimi (UQAC)"

February 1, 2017

Managing campus expansion in an era of climate change

Through ten years of comprehensive climate action, the University of Winnipeg has made quantitative reductions in its greenhouse gas emissions while showing strong leadership and innovation in GHG emission tracking, policy development, management, and reporting.  Between 1990 and 2015, absolute campus wide emissions decreased by approximately 32% despite the fact that 38% of currently owned … Continue reading "Managing campus expansion in an era of climate change"

January 25, 2017

University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017

Strategic Planning for Sustainability

The University of Alberta’s released their second institutional sustainability plan in August 2016. The 18-month strategic planning and consultation process invited the whole campus community to contribute through a collection of online and in-person conversations, group and individual interviews, open houses, and review of draft documents. Using a proven model for effective strategic planning, the … Continue reading "Strategic Planning for Sustainability"

January 24, 2017

Improving Understandability and Impact: Applying a Well-being Lens to Policies and Procedures

Overview As part of the internationally recognized Healthy Campus Community Initiative at Simon Fraser University, Policy and Processes is one of six identified action areas. Through a partnership between SFU’s Health Promotion team and Associate Registrar, the Well-being through SFU Policy project has engaged diverse campus stakeholders in recognizing and adapting policies, procedures and process … Continue reading "Improving Understandability and Impact: Applying a Well-being Lens to Policies and Procedures"

January 23, 2017

Say Thanks – Informal Employee Recognition Initiative

In October 2015, Ryerson University launched a new informal recognition initiative called Say Thanks as part of its larger employee recognition program. The initiative’s objectives are to: Strengthen a culture of appreciation Encourage Ryerson values Increase employee engagement An earlier employee engagement survey had identified perceptions by employees of value and recognition, particularly at the … Continue reading "Say Thanks – Informal Employee Recognition Initiative"

January 20, 2017

Transforming operations through better communications

UBC’s Building Operations department integrated a new focus on communications to drive operational change and the results were exciting. We know that reliable indicators of engagement and morale are demonstrated in the following: Days Absence per FTE are down from 12 days in 2016 to 11.2 days. This represents $125K of salary per year that … Continue reading "Transforming operations through better communications"

January 20, 2017

Campus Engagement in Strategic Planning for Sustainability

The University of Alberta’s released their second institutional sustainability plan in August 2016. The engagement process invited the entire campus community to contribute through a combination of online and in-person conversations. Based on a proven model for effective strategic planning, the engagement process produced many wide-ranging benefits. This session will provide a high level overview … Continue reading "Campus Engagement in Strategic Planning for Sustainability"

January 17, 2017

Utility Reduction Revolving Fund (URRF) – U of T’s Unique Approach to Implementing a Green Revolving Fund

The Utility Reduction Revolving Fund (URRF) is a unique approach to implementing a green revolving fund. It provides comprehensive funding to facilitate projects that result in reducing the University’s environmental footprint and utilities consumption. The URRF, established in 2012, has been very effective in reducing utilities usage and expenditures. The fund provides comprehensive funding for … Continue reading "Utility Reduction Revolving Fund (URRF) – U of T’s Unique Approach to Implementing a Green Revolving Fund"

January 12, 2017

Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017

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