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Finance Support Program

Our finance support program really is all about support.  Support to department heads to ensure that they receive consistent, relevant information to base their decisions on.  Support in navigating the administrative tasks which are key to the smooth operation of their department. To achieve our support objectives we provided comprehensive training and resources to key … Continue reading "Finance Support Program"

January 22, 2018


University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017


Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017


Creation of PRODIGE, a project management software

Faced with the necessity to innovate and acquire a computerized project management system, a project team of nine employees from the various divisions of the UdeM’s Campus Property Management began analyzing construction project management activities in January 2012. The scope of the project extended well beyond a mere review process. Over the course of the … Continue reading "Creation of PRODIGE, a project management software"

April 16, 2015


40,000 users, one unique experience

With over a hundred employees and 460 student employees, Student Life Services (SLS) is one of the UQAM campus’ largest employers, serving over 40,000 students. Such a large service poses some obvious challenges. How can we share an organizational culture when teams are divided into five distinct services that rarely work together and are not … Continue reading "40,000 users, one unique experience"

April 16, 2015


Why carry two Cell phones?

Countless organizations and universities across Canada issue cell phones to their employees for work purposes. Most people today carry a personal cell phone already and are now faced with the prospect of carrying two at all times. Exactly this also happened to Mount Allison University employees. Within the Computing Services Department at Mount Allison University … Continue reading "Why carry two Cell phones?"

April 16, 2015


Transforming Human Resources: A Holistic Approach to Service

Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"

April 16, 2010


UBC Quick Start Orientation program

Stakeholders were actively involved in the assessment, analysis, and research that framed the content of the Quick Start tool. During the initial research, we collected and analyzed data from the department campus units, public sector organizations, including universities, govemment departments, and top employer organizations, new faculty and staff who were contacted through polling, surveying, and … Continue reading "UBC Quick Start Orientation program"

April 16, 2008


NEXUS, changing the administrative culture of an institution through a software implementation project

The project mobilized a large interdisciplinary team of managers, staff and faculty committed to the successful and quick implementation. The governance provided leadership from the top with involvement of the Executive Management Group and the President appointing the VP Finance as project champion. Implementation teams, Team Leads Committee, and a Steering Committee pulled representation from … Continue reading "NEXUS, changing the administrative culture of an institution through a software implementation project"

April 16, 2008


Get to Know Research at Your University

In the early years of the series, Deans and Directors were contacted for input on researchers that they felt would be a good fit for this lecture series. This ensured that a cross-section of all university faculties and disciplines was maintained. This was done for several years until a database of individuals to contact was … Continue reading "Get to Know Research at Your University"

April 16, 2007


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