Quality Assurance Applied To Grounds Maintenance
Once we had developed the framework for inspection, we undertook a series of staff consultations. At these meetings, staff provided important input into the tasks that should be inspected and the weighting factors to be used. This collaborative process was essential to the development of an effective inspection program. Staff input changed the proposed program … Continue reading "Quality Assurance Applied To Grounds Maintenance"
April 16, 2008
Central Receiving and Mail Services Track and Trace System
The WITS Track & Trace system was first initiated through collaborative meetings with Shipping & Receiving, Mail Services and Information Technology Services (ITS) staff to develop a better receiving process to record incoming shipments and log their final delivery location in order to reduce the frequency of misdirected/missing shipments. Once the staff realized how efficient … Continue reading "Central Receiving and Mail Services Track and Trace System"
April 16, 2008
Comprehensive Outreach Advising for First-Year Students
The new approach to advising first-year students required collaboration between a number of units: Student Services Academic Advising (which led the initiative), the Registrar’s Office, the campus-wide Committee on Academic Advising. In addition, over 70 academic departments participated in the Academic Program Fair. The wide consultation involved has ensured broad support for the approach, and … Continue reading "Comprehensive Outreach Advising for First-Year Students"
April 16, 2008
Automating external research reporting for Federal Agency and Canada Research Chair (CRC) Awards
McMaster’s project to automate annual research reporting to the Federal Agencies and CRC awards is portable in that it can be fairly easily replicated at any other institution. Depending on the source financial data, a data integration tool may or may not be required. The methodology followed in developing this system could be transferable to … Continue reading "Automating external research reporting for Federal Agency and Canada Research Chair (CRC) Awards"
April 16, 2008
Marketing Meal Plans Effectively in 2007
How were the community and /or the stakeholders involved in the development and implementation? Parents From the first day we were present at the parent’s tent. We informed parents on what their options were on campus, and received thousands of comments on what parents were looking for in a meal plan for their son or … Continue reading "Marketing Meal Plans Effectively in 2007"
April 16, 2008
Tri-Council Compliance Project
Specific consultations were not conducted with the research community about this project. However, it is understood that researchers are the primary beneficiaries of improved administrative processes and increased understanding/awareness of Tri-Council guidelines. The effort expended on the administration of research activity has the greatest impact on Research Services and Financial Reporting. Due to the close … Continue reading "Tri-Council Compliance Project"
April 16, 2007
Every Third Building if Free: UBC Renew
From the initial conception, consensus building and stakeholder buy-in, especially with the academics, has been a priority for UBC Renew. A communications committee was created for this project to work with planners, implementers – including facility, operations management and the stakeholders – to ensure that there was (and is) a steady stream of two-way information … Continue reading "Every Third Building if Free: UBC Renew"
April 16, 2007
Improve Service at Dal
The whole of Dalhousie was involved in this project in the following ways: – 3 committees with representation from across the university (Enrolment Steering Committee, – Policy/Process Team, Submission Review Team) played a role in implementing, managing and overseeing the initiative – every Vice-President and the President received a list of issues pertaining to his/her … Continue reading "Improve Service at Dal"
April 16, 2007
Improving service to students with special needs: A collaborative, pan-university initiative
Extensive stakeholder and community consultation occurred during the different phases of this project. Input was sought from students, staff and faculty as follows: – Individual student interviews and student focus groups; – Student testing of systems, communications, workflow; – Faculty focus groups; – Review by governance committees and other committees/departments at York (Senate Committee on … Continue reading "Improving service to students with special needs: A collaborative, pan-university initiative"
April 16, 2007
Benchmarking: a Sustainable Approach to Quality Improvement
One of the successful components of the Benchmarking Model is the involvement of stakeholders in every step of the process. – Directors determine benchmarking projects by consulting with their employees – Steering Committee (comprised of Managers and Directors) approves projects and implementation strategies – Cross Functional Team is formed representing all stakeholders in the process … Continue reading "Benchmarking: a Sustainable Approach to Quality Improvement"
April 16, 2007
Page 6 of 8
A
C
- Campus Security and Safety
- Carbon Footprint
- Carbon Measurement
- Change Management
- Climate Change
- CLOUD Computing
- Collaboration
- Communication
- Compensation
- Compliance
- Compliance and Monitoring
- Conference
- Continuous Improvement
- Contract Negotiations
- Controls
- Coronavirus
- Credit Ratings
- Culture
- Customs
- Cybersecurity
- more »« less