Search the Knowledge Centre

“McGill Satellite Procurement Operations” – A Customer Centric Approach

McGill’s vision to implement “Satellite Procurement operations” started taking shape in 2009, with the goal to improve customer service and strengthen the impartiality of the procurement process. The model relies heavily on collaboration, building relationships and sharing functional knowledge while focusing on improving customer response time, process efficiencies and cost savings. A value driven and … Continue reading "“McGill Satellite Procurement Operations” – A Customer Centric Approach"

April 16, 2015

Employee Recognition and Awards Streamlining, using Online Nomination Platform

In 2013, Ryerson University launched a centralized recognition and awards program that involved creating a framework for recognition, which includes three components: awards, celebration of service milestones, and leaders’ recognition toolkit for informal recognition. The program implementation is led by a dedicated resource, the Recognition Project Lead, who coordinates the annual awards and years of … Continue reading "Employee Recognition and Awards Streamlining, using Online Nomination Platform"

April 16, 2015

University Manager 2015 Winter

Emergency Preparedness – part I: the importance of a Crisis Management Team/Emergency Operations Centre, Managing conflict: best practices in an academic setting Managing conflict: best practices in an academic setting

Tags: Academic, Communication, Emergency Management, Human Resources, Risk Management, University Manager, Workplace Behaviour

January 17, 2015

The Teaching and Learning Spaces Working Group: An innovative approach to classroom planning and resource management

Tue Teaching and Learning Spaces Working Group (TLSWG) process could be adapted or transferred to other postsecondary institutional settings. Specific features integral to success include: – Shared leadership by co-chairs from academic and operations sides of the institution – A single source of funding paired with a collaborative decision-making body composed of all stakeholders in … Continue reading "The Teaching and Learning Spaces Working Group: An innovative approach to classroom planning and resource management"

April 16, 2014

Regroupement d’achat en téléphonie cellulaire

La pression sur les institutions pour diminuer les coûts d’opération est constante et l’un des secteurs où il y a une forte augmentation de l’utilisation et en conséquence des coûts est la téléphonie cellulaire. Ce moyen de communication s’est largement répandu au début des années 2000. En janvier 2011, le nombre d’abonnements à la téléphonie … Continue reading "Regroupement d’achat en téléphonie cellulaire"

April 16, 2014

I Declared….” Aboriginal Students Self-Declaration Initiative

  Affirming messaging, better and more intelligible communications, changed language on admission and other forms, and an accessible “one time only” web-based business process solution for self-declaration are easily transferable, effective ways for any institution to accomplish increasing their reported numbers of self-declared Aboriginal students and to serve students better by designing poster campaigns and … Continue reading "I Declared….” Aboriginal Students Self-Declaration Initiative"

April 16, 2014

Integrated Campus Radio System

Our radio system project is completely transferable. After an RFP and testing process we selected MOTOTRBO XPR 6500 Digital Portable Radios from Spectrum Communications in Kitchener Ontario. Since we began using this system we have improved communication throughout the campus, and most importantly increased personal safety on campus. In order to facilitate the transferability, you … Continue reading "Integrated Campus Radio System"

April 16, 2014

University Manager 2013 Winter

Developing and Implementing a Real Estate Project Office in a University, “Neither closing the door, nor selling the store: Academic integrity, academic freedom and institutional autonomy in the context of donor agreements”, Emergency Planning at Canadian Universities: Will your ERP Hold Up?, Trends in Canadian University Finance

Tags: Academic, Academic Freedom, Benchmarking, Best Practices, Business Continuity, Communication, Emergency Management, Ethics, Facilities, Financial Management, Governance, New Builds, Organizational Models, Reports, Risk Management, Space Planning, Systems, University Manager

January 17, 2013

Recycling and Environmental Group: A Student-operated, Student-funded Campus-wide Recycling Program

In 1999, students of the University of ManKoba voted overwhelmingly in favour of supporting a student-operated recycling program by way of a $2 tuition levy. The levy is collected and administered by the University of Manitoba’s Student’s Union (UMSU) who engages UMREG as an UMSU service. At the same time, external funding and in-kind assistance … Continue reading "Recycling and Environmental Group: A Student-operated, Student-funded Campus-wide Recycling Program"

April 16, 2010

Rewire: Reducing energy through behaviour change and culture shift

Institutional and cultural transformations are the core goals of this behaviour-change project. As mentioned, Rewire draws upon social-psychology, specifically community-based social marketing (CBSM) and the Theory of Planned Behaviour. Both approaches have worked to shift behaviour and retain behaviour change over the long-term. By employing the tools and logic of CBSM, we have been able … Continue reading "Rewire: Reducing energy through behaviour change and culture shift"

April 16, 2009