Finance Learning Initiative
The initiative began with four central units (Financial Services, Supply Management Services, Staff & Student Payments and Administrative Information Systems) coming together to provide funding and support. These units freed up operational funds to hire program coordinators and offered their staff members to develop and deliver training. The success of the initiative resulted in expanding … Continue reading "Finance Learning Initiative"
April 16, 2006
Automating the Risk Self-Assessment Process Using a Website Interface
By its nature, the methodology involves obtaining self-assessments from all administrative and academic department heads. In addition, senior management and other key stakeholders that included amongst others, deans of multidepartment faculties, members of finance and planning and budget and academic staff are periodically surveyed by Internal Audit to provide individual assessments and ranking of identified … Continue reading "Automating the Risk Self-Assessment Process Using a Website Interface"
April 16, 2006
Queen’s Contact Centre: A New Way to Connect
The original concept of the Contact Centre was developed by employees in our data management group, and it was members of that group who designed and implemented the knowledgebase. Office of Advancement staff members were encouraged to provide suggestions about features and information to be included. As some of these staff members are Queen’s alumni, … Continue reading "Queen’s Contact Centre: A New Way to Connect"
April 16, 2006
Integrated Risk Management Program
These advances in our risk management program have been achieved only through extensive consultation with our faculties and services. We have regular meetings with our research, high, médium and low risk faculties, Physical Resources Service and Materials Management Service, and student organizatiôns among many others. Thèse meetings have served to transfer spécifie knowledge and training … Continue reading "Integrated Risk Management Program"
April 16, 2006
Ryerson University – Financial Services’ Document Management System
The process that led to the implementation of this system began in 1999 when group of individuals representing the owners of the major ERP systems at the university met to investigate the state of the technology and determine if a product was available that would meet the needs of the university. After investigating the technology … Continue reading "Ryerson University – Financial Services’ Document Management System"
April 16, 2006
Automated Purchasing Card Management: Internet Applications for Administration and Control
Senior departmental business officers were surveyed for their input on how to improve the pCard administration program. Their suggestions were essential in creating the initial requirements before beginning the development of the applications. We continually receive and encourage feedback from our departments on improvements and enhancements to the present applications. The formatting of the electronic … Continue reading "Automated Purchasing Card Management: Internet Applications for Administration and Control"
April 16, 2006
Competencies Directory
As noted in previous sections, we have involved ail stakeholders, including the staff association, throughout the project and this strategy continues. Communication and participation, critical success factors, as outlined in the project extract and in the project originality features, have definitely been catalysts in affirming commitment from users at ail levels: – Principal and Vice-Principal … Continue reading "Competencies Directory"
April 16, 2006
WHMIS On-line Training Program
The stakeholders, i.e. a representative from ail bargaining units were brought into the project from the beginning. Together we developed the training program and a few of these individuals became trainers. They received training on adult learning techniques. They were already familiar with the content of the WHMIS program. In order to set it up … Continue reading "WHMIS On-line Training Program"
April 16, 2006
Assurance and Continuous Improvement through Operational Reviews
All stakeholders for each unit are considered in the reviews. Feedback from stakeholders includes staff, customers, executive management and the Board of Governors, strategic partners, local communities and external funding agencies. This feedback process pulls the real issues and opportunities to the forefront. The framework outlines a process that is applicable to any post-secondary … Continue reading "Assurance and Continuous Improvement through Operational Reviews"
April 16, 2006
Leveraging Growth and Learning through Shared Resources
The formation of the Shared Resources unit was developed from the leadership of Executive Management and the Directors of both departments. Stakeholders were involved in the development and implementation through the strategic and business planning process that results in achieving strategic objectives and our customer value proposition. Portability is assured by building the Shared … Continue reading "Leveraging Growth and Learning through Shared Resources"
April 16, 2006
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