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Improving finance service delivery through mobile financial processing support team (FIPS), University of Toronto Mississauga

UTM is a decentralized environment for finance and each department has its own administrative staff responsible for the financial management of the department. The staff have a reporting relationship directly to the academic head. This model provides departments with control and accountability, but lacks segregation of duties, consistency, and did not give departments access specialized/focused … Continue reading "Improving finance service delivery through mobile financial processing support team (FIPS), University of Toronto Mississauga"

June 10, 2019

Wellness Consultations: Accessible, Graduate-Specific Mental Health Support

Graduate students face unique barriers when accessing mental health support, such as navigating dual roles as students and employees (Maldonado, Wiggers, & Arnold, 2013) and fear of reprisal or stigma if supervisors, mentors, or their own undergraduate students find out (Canadian Federation of Students-Ontario, 2018). The Faculty of Graduate Studies (FGS) established the Wellness Consultation … Continue reading "Wellness Consultations: Accessible, Graduate-Specific Mental Health Support"

June 10, 2019

Ryerson University Departmental Safety Officer Program

In its continuing effort to embed safety into the culture and operation of every academic and non-academic unit on campus, Ryerson University’s Environmental Health and Safety (EHS) department implemented a university-wide system of Departmental Safety Officers (DSOs) and Departmental Safety Committees (DSCs). This innovative program is distinctive in three primary ways: 1) while a handful … Continue reading "Ryerson University Departmental Safety Officer Program"

June 10, 2019

McGill AXES Progam in Custodial Services

The McGill Building Services unit oversees a team of 176 employees providing custodial services to 50 buildings. As in any large public institution, the unit strives to deliver outstanding services despite intensifying budgetary pressure.  In this complex operational context, data-driven decision making techniques offer a valuable opportunity. The question was: how to implement such a … Continue reading "McGill AXES Progam in Custodial Services"

June 10, 2019

Staff Job Design, Evaluation and Compensation

In collaboration with the University of Western Ontario Staff Association, supervisors and administrators across campus, Human Resource staff developed and implemented a sustainable, effective and efficient job evaluation system for staff roles supporting student experience, administration and the research enterprise. The work began a number of years ago when discussions with the union representatives identified concerns … Continue reading "Staff Job Design, Evaluation and Compensation"

June 10, 2019

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