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Queen’s Contact Centre: A New Way to Connect

The original concept of the Contact Centre was developed by employees in our data management group, and it was members of that group who designed and implemented the knowledgebase. Office of Advancement staff members were encouraged to provide suggestions about features and information to be included. As some of these staff members are Queen’s alumni, … Continue reading "Queen’s Contact Centre: A New Way to Connect"

April 16, 2006


Integrated Risk Management Program

These advances in our risk management program have been achieved only through extensive consultation with our faculties and services. We have regular meetings with our research, high, médium and low risk faculties, Physical Resources Service and Materials Management Service, and student organizatiôns among many others. Thèse meetings have served to transfer spécifie knowledge and training … Continue reading "Integrated Risk Management Program"

April 16, 2006


Ryerson University – Financial Services’ Document Management System

The process that led to the implementation of this system began in 1999 when group of individuals representing the owners of the major ERP systems at the university met to investigate the state of the technology and determine if a product was available that would meet the needs of the university. After investigating the technology … Continue reading "Ryerson University – Financial Services’ Document Management System"

April 16, 2006


The Laurier One Card It’s All You Really Need

The entire WLU community has been involved with the OneCard program from its very beginnings. Both senior administration at Laurier and the WLU Students’ Union were instrumental in deploying the system and both parties continue to shape the future direction of the program. The administration and Students’ Union each have 50% représentation on the Food … Continue reading "The Laurier One Card It’s All You Really Need"

April 16, 2006


Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results

The Quality Assurance Program heralded a new attitude toward stakeholder involvement. The initial steps in the program were a baselining initiative and benchmarking with other post-secondary institutions. These first steps allowed us to evaluate the quality, cost and customer/staff satisfaction of cleaning services. Because we had been providing cleaning services for years, our Division assumed … Continue reading "Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results"

April 16, 2006


The Wireless Campus

All of the staff in Computing Services was involved in the process leading up to the decision to implement this system, and in the implementation itself. Other members of the community were kept informed of progress, and were eager to have the system, but were not involved in the project until it was implemented. However, … Continue reading "The Wireless Campus"

April 16, 2006


University specific online WHMIS Course for training university staff, students and visitors

The development of the program was a collaboration between the Office of Risk Management (ORM), the Centre for e-Learning, and the Centre for Mediated Teaching and Learning of the Teaching and Learning Support Service (TLSS). ORM developed the technical content and Centre for e-Learning developed the WebCT learning and programming framework, as well as the … Continue reading "University specific online WHMIS Course for training university staff, students and visitors"

April 16, 2006


Ride the Bus and Fill the Fridge

The students were asked via their Residents’ Council Representatives and Residence Staff about interest in the program and which retailer should be approached (should we be successful in sponsorship). Students strongly suggested that No Frills be approached first as it was considered to be student friendly and an economical place to shop. The negotiation with … Continue reading "Ride the Bus and Fill the Fridge"

April 16, 2006


UMSAFE Program: University of Manitoba Student Alcohol Function Education Program

In 1994 when the UM Alcohol Beverage Committee (ABC) authorized the creation of what became the UMSAFE Program, they created a sub-committee to carry out the project. This sub-committee consisted of a student representative, a Security Services officer and the Special Functions Special Events Coordinator. Although the student representative left the university shortly after the … Continue reading "UMSAFE Program: University of Manitoba Student Alcohol Function Education Program"

April 16, 2006


Careers Online: An Integrated Approach to Career Education and the Work Search Process

UBC Career Services, as the central campus career contact for employers and students, provided the catalyst for and vision behind the CareersOnline development project. This project could not have been possible without the collaboration and assistance of the UBC Office of Learning Technology, who provided advice on possible functionalities and training on the use of … Continue reading "Careers Online: An Integrated Approach to Career Education and the Work Search Process"

April 16, 2006


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