UBC SEEDS: Maximizing Student, Staff, and Faculty Synergies
Multiple stakeholder involvement is at the heart of SEEDS. In the initial project meetings, the SEEDS Manager works with staff and faculty to carefully clarify the desired outcomes, and to establish solid commitment among the participants. It is vital to ensure that the research or field of study that staff members require fit well with … Continue reading "UBC SEEDS: Maximizing Student, Staff, and Faculty Synergies"
April 16, 2007
Homer’s Physics Seminar Series
The Support Staff (clerical assistants, technicians, management) were interested in the research being conducted in their Department; conversely, the professors willingly demonstrated that the “support” they receive has a direct impact on their research. 90% of the technicians are in attendance at each seminar. They subsequently have had a great impact on both reducing purchasing … Continue reading "Homer’s Physics Seminar Series"
April 16, 2007
Automating the Risk Self-Assessment Process Using a Website Interface
By its nature, the methodology involves obtaining self-assessments from all administrative and academic department heads. In addition, senior management and other key stakeholders that included amongst others, deans of multidepartment faculties, members of finance and planning and budget and academic staff are periodically surveyed by Internal Audit to provide individual assessments and ranking of identified … Continue reading "Automating the Risk Self-Assessment Process Using a Website Interface"
April 16, 2006
Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results
The Quality Assurance Program heralded a new attitude toward stakeholder involvement. The initial steps in the program were a baselining initiative and benchmarking with other post-secondary institutions. These first steps allowed us to evaluate the quality, cost and customer/staff satisfaction of cleaning services. Because we had been providing cleaning services for years, our Division assumed … Continue reading "Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results"
April 16, 2006
Reengineering in the Office of the Registrar – The Student Activity Tracking System
While the technical development and implementation were accomplished by IT personnel, the overall planning of the system as a viable solution to improve our services was a collaborative effort. Representatives from each of the major units within the Office of the Registrar were heavily involved1 in the development of each module to ensure that each … Continue reading "Reengineering in the Office of the Registrar – The Student Activity Tracking System"
April 16, 2006
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