Search the Knowledge Centre

University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017

University Manager 2017 Winter

Currents “both deep and strong:” Change, decision making, and accountability in the contemporary university; Managing change

Tags: Change Management, Développement organisationnel, Gestion des risques, Gestion du changement, Gestion universitaire, Human Resources, Organizational Development, Ressources humaines, Risk Management, University Manager

January 18, 2017

THE SMRT (Sexual Misconduct Response Team): An Innovative Approach to Sexual Violence Response on Campuses

Statistically, it is known that 1 in 4 women will experience sexual misconduct in her lifetime. These experiences can be traumatic for students, impacting their ability to eat, sleep and concentrate. Over time, trauma can have serious long-term, negative effects on a student’s educational experience. A campus environment in which individuals feel comfortable coming forward … Continue reading "THE SMRT (Sexual Misconduct Response Team): An Innovative Approach to Sexual Violence Response on Campuses"

January 16, 2017

Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment

The Administrative Offices at the Examination Centre building is a perfect illustration of how a single project can address the triple bottom line of sustainability namely: the environment, the social (or human factor) and economic factors. What started out as a forced move for several administrative departments turned out to be a phenomenal opportunity to … Continue reading "Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment"

January 12, 2017

Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017

The SMRT (Sexual Misconduct Response Team): An Innovate Appraoch to Sexual Violence Response on Campuses

Statistically, it is known that 1 in 4 women will experience sexual misconduct in her lifetime. These experiences can be traumatic for students, impacting their ability to eat, sleep and concentrate. Over time, trauma can have serious long-term, negative effects on a student’s educational experience. A campus environment in which individuals feel comfortable coming forward … Continue reading "The SMRT (Sexual Misconduct Response Team): An Innovate Appraoch to Sexual Violence Response on Campuses"

January 12, 2017

The SMRT (Sexual Misconduct Response Team): An Innovate Appraoch to Sexual Violence Response on Campuses

Statistically, it is known that 1 in 4 women will experience sexual misconduct in her lifetime. These experiences can be traumatic for students, impacting their ability to eat, sleep and concentrate. Over time, trauma can have serious long-term, negative effects on a student’s educational experience. A campus environment in which individuals feel comfortable coming forward … Continue reading "The SMRT (Sexual Misconduct Response Team): An Innovate Appraoch to Sexual Violence Response on Campuses"

January 12, 2017

Changing the Course of Student Residences

Historically Vancouver Island University was a community college which served a local catchment area on Vancouver Island.  In 2008 an amendment to the University Act of BC designated VIU as a university.  This change began to have two effects on the campus.  Firstly, it drastically enlarged the catchment area of the institution and created demand … Continue reading "Changing the Course of Student Residences"

January 9, 2017

Fostering a dynamic ecosystem for experiential learning at McGill’s Macdonald Campus

The Office of Student Academic Services (OSAS) was created in 2011 to foster a dynamic, student-centered ecosystem for experiential learning at the Macdonald Campus of McGill University. OSAS was fused by the acceleration and successful collision of four co-dependent mandates in the Faculty of Agricultural and Environmental Sciences to achieve: i) outstanding academic advising in … Continue reading "Fostering a dynamic ecosystem for experiential learning at McGill’s Macdonald Campus"

January 9, 2017

Facilities & Services (F&S) Invoice Workflow Project

he Facilities and Services Invoice Workflow initiative is transformative in many respects. The workflow software automates the department’s invoice payment process (25,000 invoices per year) and significantly increases productivity for over one hundred staff members located across the university. The system actively manages the invoice approval and processing cycle and reduces risk to the department … Continue reading "Facilities & Services (F&S) Invoice Workflow Project"

June 14, 2016