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Sharing knowledge and saving time with a Business Glossary and a FAQ tool

As with many organizations there is a lot of knowledge accumulated and shared through emails, documents, presentations, training sessions, workshops, and sometimes just in people’s heads. This decentralized method of organizing and accessing information was decreasing the quality, accuracy and consistency of UBC Development and Alumni Engagement (DAE) staff work. The primary goal of this … Continue reading "Sharing knowledge and saving time with a Business Glossary and a FAQ tool"

January 10, 2018


Changing the Course of Student Residences

Historically Vancouver Island University was a community college which served a local catchment area on Vancouver Island.  In 2008 an amendment to the University Act of BC designated VIU as a university.  This change began to have two effects on the campus.  Firstly, it drastically enlarged the catchment area of the institution and created demand … Continue reading "Changing the Course of Student Residences"

January 9, 2017


Improving finance service delivery through restructuring to a team-based approach in the Faculty of Medicine, UBC

Previously, the Faculty of Medicine decentralized primary responsibility for finance to units. Each unit had its own administrative staff responsible for budgeting and financial management, who reported directly to the academic head. This structure provided units with control and accountability, but lacked segregation of duties or consistency, and did not give departments access to a … Continue reading "Improving finance service delivery through restructuring to a team-based approach in the Faculty of Medicine, UBC"

June 13, 2016






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