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McGill AXES Progam in Custodial Services

The McGill Building Services unit oversees a team of 176 employees providing custodial services to 50 buildings. As in any large public institution, the unit strives to deliver outstanding services despite intensifying budgetary pressure.  In this complex operational context, data-driven decision making techniques offer a valuable opportunity. The question was: how to implement such a … Continue reading "McGill AXES Progam in Custodial Services"

June 10, 2019

“The Organizational Resilience Advantage at Royal Roads University” – Creation of the Royal Roads University “Resilience Team”, realigning university operations with enterprise initiatives and optimizing the value of integrating sustainability and enterprise risk management

At Royal Roads University, we are leaders and partners creating an enduring prosperity.  Our teaching and research transforms careers and lives by solving problems and creating opportunities in the world. Positioning for success and ensuring that the organization is fully aligned to achieve its mission, meeting growth and diversification goals, in April 2018 Royal Roads … Continue reading "“The Organizational Resilience Advantage at Royal Roads University” – Creation of the Royal Roads University “Resilience Team”, realigning university operations with enterprise initiatives and optimizing the value of integrating sustainability and enterprise risk management"

June 10, 2019

Improving Recycling Behaviours in a University Food Court

In 10 short months, Dining Services improved diversion rates in our food court facility from a dismal 12% in March 2017 to an astounding 90% in December 2017, reaching an achievement of “zero waste” status. (“Zero waste” means 10% or less of waste going to landfill.) Through the implementation of our new, unique recycling stations, realignment of … Continue reading "Improving Recycling Behaviours in a University Food Court"

June 10, 2019

International conference on online education & Francophone digital education trophies

After signing a partnership agreement with the École supérieure de l’éducation nationale, de l’enseignement supérieur et de la recherche [ESENESR] (National College for Education Management, Higher Education and Research), TÉLUQ University undertook to organize a joint event, which resulted in an international conference on online education (Colloque international e-éducation) that was held November 7–10, 2016. … Continue reading "International conference on online education & Francophone digital education trophies"

January 26, 2018

Convocation Digital Downloads

Convocation is a great public occasion when a university celebrates the accomplishments of its graduates. It is a commemoration of student’s life at university and an opportunity to share this significant milestone with faculty, peers, family and friends. For seven years, Carleton University’s Media Production Centre has provided a live stream of convocation ceremonies for … Continue reading "Convocation Digital Downloads"

January 17, 2018

IT Services Transformation – Review Approach and Outcomes

In 2016, concerned with whether IT investments in a highly decentralized environment were optimized to deliver the university’s strategies, McMaster utilized an innovative approach for a review of its campus-wide Information Technology (“IT”) services to identify opportunities for improvements.  A committee of three external University Chief Information Officers and three internal faculty members, supported by a dedicated … Continue reading "IT Services Transformation – Review Approach and Outcomes"

January 15, 2018

Cloud Enabled Collaboration & Productivity

All eleven Nova Scotia institutions of higher education now use a common communication and collaboration platform. Offered to higher education at no- to very low cost, Office365 is the new technology standard and portends future sharing opportunities in information technology (IT). Through the Higher-Ed IT Shared Services program, there was a single procurement and contract … Continue reading "Cloud Enabled Collaboration & Productivity"

January 25, 2017

University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017

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