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Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”

AskRegistrar is a by-product of the COVID-19 pandemic. It was conceptualized, developed, tested, and launched for students within a 5 month period (April – August 2020) to modernize our services, improve our students’ experience, and create a more efficient workflow for our staff. Leveraging the ServiceNow platform, AskRegistrar services over 15,600 undergraduate students, approximately 300 … Continue reading "Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”"

June 15, 2021

Building the Smart Campus: CCTV Expansion Program

Beginning in 2014, the University of Calgary Campus Security initiated a project to modernize its Security Operations Centre (SOC) with the goal of increasing campus safety and efficiency.  The initial scope of the project included the replacement of the existing analog cameras and the development of a video management system. This project was a significant … Continue reading "Building the Smart Campus: CCTV Expansion Program"

June 29, 2020

SFU vault: A Cloud Storage and File Sharing Solution for Faculty, Staff, and Students

Simon Fraser University required a FIPPA compliant, enterprise file synchronization and sharing solution hosted in our SFU data centre, on our servers, using our storage. SFU vault was the solution. Initially launched in December 2015, SFU vault provides easy file sharing between teams or individual users to assist in the various projects undertaken by University … Continue reading "SFU vault: A Cloud Storage and File Sharing Solution for Faculty, Staff, and Students"

January 26, 2017

Cloud Enabled Collaboration & Productivity

All eleven Nova Scotia institutions of higher education now use a common communication and collaboration platform. Offered to higher education at no- to very low cost, Office365 is the new technology standard and portends future sharing opportunities in information technology (IT). Through the Higher-Ed IT Shared Services program, there was a single procurement and contract … Continue reading "Cloud Enabled Collaboration & Productivity"

January 25, 2017

Desktop Management Program

The Desktop Management Program resulted in a series of improvements to the quality of services for students and staff, improved productivity, and significant decreases in expenses. With the publicizing of the completed project, several large units at the University have begun implementation of a similar program, recognizing its advantages for both staff and the students … Continue reading "Desktop Management Program"

April 16, 2009

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